SCGP and subsidiaries experience tangible outcomes through the lifecycle service agreements
Jul 12, 2024
Valmet’s service agreements with SCGP and its subsidiaries foster collaboration throughout the lifecycle of our partnership. This long-term collaboration is built on strong relationships and customer excellence, aiming to enhance the reliability and performance of the customers' production processes. It is not just about providing a service; it is about delivering the best customer experience at every touchpoint of the customer journey.
The agreements bring a number of benefits, including optimizing resources for the purchasing process, prioritized delivery and secured parts availability. Moreover, providing training and support enhances the knowledge of SCGP’s employees, ensuring optimized operations.
The lifecycle service agreements start with the roll cover service agreement for Thailand and Vietnam, the spare part agreement for Thailand, and the screen basket agreement for Thailand and Indonesia. Additionally, there is the suction roll seal agreement for Thailand and the preventive service agreement for the analyzer of Siam Kraft Industry Co., Ltd.’s PM16. These are proactive measures to keep production running smoothly.
Furthermore, the agreements for automation spare parts, preventive maintenance, and services for SCGP, along with the dryer fabrics service agreement for Siam Kraft’s PM16, show Valmet’s commitment to its partners. By ensuring the right combination of services for every stage in the lifecycle.
The strategic partnership between Valmet and SCGP is based the agreement and serves as a model of collaboration. It showcases how collaboration throughout the lifecycle can bring tangible outcomes, achieving operational targets, with Valmet as a trusted partner throughout their journey.
Text: Weeraya Netwong
