Moving forward together
Discover how Valmet's customer promise comes to life in our every day work
Valmet’s customer promise is ‘Forward’. It reflects our strong commitment to promoting our customers’ success and to developing innovative solutions for the future.
Our 19,000 professionals around the world move forward together with our customers, everyday. Our projects range from process technologies to automation and services for the pulp, paper and energy industries. With our automation and flow control solutions, we serve an even wider base of process industries.
On this page you can explore our "Customers' voice" as we share some of the aspects that our customers especially value in our collaboration and way of working: how our customer promise comes to life.
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Solutions for today and tomorrow
Being a step ahead in technological development will help maintain the business’s competitiveness in the long term. Explore how we at Valmet have helped our customers implement technologies that meet the market needs of today and tomorrow.
> A complete delivery from OCC to board
> Meeting the needs for sustainable dissolving pulp
Strategic partner
To make your vision a reality, you might need a forward-looking partner. Explore how we at Valmet have supported our customers in delivering on their mission.
> New era of efficiency and environmental performance
> Pioneering sustainable wood-based Spinnova® fiber production
All from one - unique offering
Having one supplier for your entire process might make your investment project more efficient in terms of process integrations, implementation and cost, for instance. Explore how we at Valmet have been helping our customers reach their project targets with our unique offering and expertise.
> Liansheng Pulp & Paper's greenfield investment in Zhangpu
> Sustainable containerboard production in Malaysia
> An intensive, educational and successful bale handling project
Partnership beyond collaboration
Long term collaboration helps build partnerships that are based on trust, learning from each others and succeeding together. Explore how we at Valmet have made the journey with our customers to move forward together!
> When small things make a big difference
> Reliable paper machine clothing gives peace of mind
> Shared values – shared targets – shared partnership
> Collaboration and process optimization are keys for improving
Delivering what we promise
The bigger the investment, the more time and opportunities are at risk of being lost if there are any hiccups in the implementation process. Explore how we at Valmet have helped our customers achieve their goals and meet their investment targets on time.
> Tissue paper production line startup
> Smooth cooperation on major fiberline project
> New mill meets the needs for sustainable dissolving pulp
> Dedicated to intelligent, low-carbon manufacturing
Facing unexpected situations
Every now and then, the unexpected happens. In those situations, it is important to have a trusted partner to ensure your business operations continue as smoothly as possible. Explore how we at Valmet have helped our customers move their performance forward in such circumstances.
Easy reach and responsiveness
Having someone within easy reach lets you focus on what's most important for your work and gives you peace of mind. Explore how we at Valmet have been there for our customers whenever the need arises!
> A long-term collaboration that keeps society running
Working as a team
Large industrial projects involve a lot of communication and interaction between people, both when planning and implementing projects. In the best case, people can grow into teams that work seamlessly together. Explore how we at Valmet have teamed up with our customers!
Shared goals and commitment
Partnering with someone who understands and commits to your project can help move toward the set goals from the beginning, find alternative ways when everything does not go according to the original plan, or even exceed the expectations for the desired output. Explore how we at Valmet have partnered with our customers to move toward shared goals!
Trust and confidence
In a project, big or small, you need to know that you can trust your partner. But trust is not something that you agree on paper; it’s something you earn over time. Explore how we at Valmet have built trust and confidence with our customers over time.
> Long-term collaboration pays off
Expertise and understanding customers' needs
Each customer case is unique. Only by truly understanding the need and the context is it possible to find a solution that best serves that need—both now and in the long term. Explore how we at Valmet have succeeded in meeting our customers’ needs with expertise backed by over two decades of industrial history.
> Updated screening system improves pulp quality
> Asia Symbol PM 13 advances to a new high
Read more about building lasting customer relationships and discover our company video:
